SERVICE OPERATION (Program); CUSTOMER CONTACT CENTERGovernor's Recommendations
2023-24
Current Year Budget
2022-23
Difference
DollarsPositionsDollarsPositionsDollarsPositions
$6,655,95892.00$6,619,78592.00$36,1730.00
 
Budget Issues (Continuation and New)
 Show Funding SourceGovernor's Recommendations
2023-24
Current Year Budget
2022-23
Difference
 DollarsPositionsDollarsPositionsDollarsPositions
Policy Area: REGULATION AND LICENSING
ESTIMATED EXPENDITURES      
 CASUALTY INSURANCE PREMIUM ADJUSTMENT$3540.00($845)0.00$1,1990.00
 ESTIMATED EXPENDITURES - OPERATIONS$6,266,65492.00$5,923,76992.00$342,8850.00
 FLORIDA RETIREMENT SYSTEM ADJUSTMENT - FY 2021-22 - NORMAL COST AND UNFUNDED ACTUARIAL LIABILITY$00.00$26,5400.00($26,540)0.00
 FLORIDA RETIREMENT SYSTEM ADJUSTMENT - FY 2022-23 - NORMAL COST AND UNFUNDED ACTUARIAL LIABILITY (UAL)$34,2590.00$34,2590.00$00.00
 REALLOCATION OF HUMAN RESOURCES OUTSOURCING$3,9130.00$1,6230.00$2,2900.00
 SALARY INCREASE FY 2022-23 - STATEWIDE $15 MINIMUM WAGE INCREASE - EFFECTIVE 7/1/2022$96,3800.00$96,3800.00$00.00
 SALARY INCREASE FY 2022-23 - STATEWIDE 5.38% PAY INCREASE - EFFECTIVE 7/1/2022$218,2250.00$218,2250.00$00.00
 SALARY INCREASES FOR FY 2021-22 - STATE EMPLOYEE MINIMUM WAGE INCREASE - EFFECTIVE 7/1/2021$00.00$32,6120.00($32,612)0.00
INCREASE IN OPERATING COST      
 PRIVATE LEASE COSTS$171,1730.00$00.00$171,1730.00
NONRECURRING EXPENDITURES      
 CUSTOMER RETURN CALL SOFTWARE FOR THE CUSTOMER CONTACT CENTER($135,000)0.00$00.00($135,000)0.00
PROGRAM OR SERVICE-LEVEL INFORMATION TECHNOLOGY      
 CUSTOMER RETURN CALL SOFTWARE FOR THE CUSTOMER CONTACT CENTER$00.00$287,2220.00($287,222)0.00
Total Policy Area: REGULATION AND LICENSING$6,655,95892.00$6,619,78592.00$36,1730.00